CHILDLINE Project

CHILDLINE Project

CHILDLINE is a national 24-hour free phone emergency outreach service for children in need of care and protection. Its single purpose is to help children in distress.

CHILDLINE was initiated in June 1996 as a field action project of the Tata Institute of Social Sciences, Mumbai, when several street
children who required support felt the need for such a service. Today, CHILDLINE is a project of the Central Ministry for Women and Child Development that operates in partnership UNICEF, the department of Tele- communications, NGOs, the State Government departments, corporate sectors, street and community youth, academic institutions and individuals.

The CHILDLINE number 1098 is accessible round the clock. Any child/concerned adult can call 1098 free of charge at any time of the day or night.

Outreach services:
CHILDLINE reaches out to any child who calls 1098. Additionally CHILDLINE is focused on creating awareness on the benefits of 1098 among the public and most marginalized groups of children.

Children in need of care and protection:
CHILDLINE reaches out to those children who are denied their rights, especially street children, child labourers, children who are abused, child victims of flesh trade, child addicts, children in conflict with law and children whose families are in crisis.

Links children:
CHILDLINE provides immediate and emergency assistance and later refers the child to other organizations for long-term rehabilitation.

CHILDLINE Mysore:

• CHILDLINE Mysore comprises of a Nodal Organization – ODP; a Collaborative Organization; Rural Literacy and Health Program (RLHP) and a Sub-center organization; Nisarga Foundation at HD. Kote taluk.
• CHILDLINE Mysore was started with effect from 2nd November 2010 and 1098 started ringing at the Collaborative organization, RLHP from 15th December 2010.
• ODP facilitates and monitors the implementation of Childline programs in Mysore district with the support of RLHP, which manages the CHILDLINE phone facility 24 x 7; and Nisarga Foundation which is the sub-centre.

Services offered:

Counselling – Crisis Intervention – Temporary Shelter – Home Placement – Institutional Placement

Achievements During the year: 

Interventions : 1429 calls from parents, public departments, police, education department, civilians, children, CHILDLINE team members, etc. were attended and 354 children were rescued and given counselling, educational support, medical help, home placement, institutional placement, etc.
We have reached out to different types of children like- missing children, child laborers, runaways, homeless, drug addicts, sick, emotional health problems, HIV/AIDS. Shelter, restoration, counseling and sponsorship are given.

Orientation Program:

ODP organized a week-long orientation program for 17 staff of the CHILDLINE project, from 17th to 23rd January. During this orientation inputs were given on – CHILDLINE– History & Structure; CHILDLINE aims, Objectives,beliefs; Role of CHILDLINE partners; guidelines for Interventions & Documentation; and Demonstration on how to attend phone calls. Mr. Thomas Paul, the
Program Coordinator for CHILDLINE India Foundation was the main resource person.

Open House Programs :

17 Open House Programmes have been conducted -12 by RLHP and 5 by Nisarga Foundation – in schools,slums, villages and public places – reaching out to about 2000 people, in which awareness is created about CHILDLINE, child rights, child marriage, child labour, etc. A CHILDLINE committee of 10 children was formed after each Open House program – to refer cases to CHILDLINE 150 Mass Awareness Programs were conducted for auto-rickshaw drivers, shop owners, bus drivers, bus conductors, students in schools and colleges, travellers on journey, pedestrians on the roads, merchants, road side sellers, customers in the market places/tea-stalls/snack-centres, pilgrims during festivals, gatherings during public meetings, etc. giving knowledge to thousands of people on CHILDLINE and child rights through distribution of handbills, stickers, posters,etc.

Children bring awareness:

Street children, school children and MSW students were involved in several rallies, street plays, input sessions and programs to bring awareness among the public on child-rights.
Mysore CHILDLINE conducted CHILDLINE SE DOSTI WEEK PROGRAM-2011 from 8th to 14th Nov, 2011
as given below:
•On 8th Nov, a rally was conducted around Suburb Bus Stand in which more than 125 children participated. The public was given awareness and 1098 is receiving many more calls.
•On 9th Nov, “School Fair” was conducted in Rajendra Nagar Govt. School premises. More than 345 children participated in the program. Various games were conducted and prizes distributed. As a result, many poor children in schools are calling us and getting educational support.
• On 10th Nov, the CHILDLINE visited 17 Police Stations in Mysore city and created awareness about the CHILDLINE project. As a result cooperation from the police has improved and they are accompanying us in rescue operations in a more timely manner.
• On 11th Nov, a rally was conducted in H D Kote town with more than 500 children and awareness given to the public.
• On 12th Nov, a program was organized at the Mysore Railway Station and awareness was given to more than 35 Cooli workers and Rly Police. As an impact many cases of run-away children are being referred to CHILDLINE.
• On 14th Nov, a Signature Campaign was organized in the Exhibition grounds. Mr.Vijay, Deputy Director of women and Child
Development (DWCD) inaugurated the program by signing on the banner. Many other Government officials also signed the banner. More than 2000 people expressed their interest in the project by signing the banner to protect the rights of children. Around 2000 handbills and 1500 Friendship bands were distributed on the occasion.

Workshops and Meetings:

CAB meetings:
The 1st CHILDLINE Advisory Board (CAB) meeting was organized on 24th March 2011. 28 members from various Government departments, schools and NGOs, participated in the meeting. They were briefed about the works done in Mysore under the CHILDLINE project. They gave a number of suggestions to make the program outreach more, like – announcing about the program on radio publishing in newspapers, putting up stickers on the local buses, etc. As the DC could not attend the meeting the decisions were not finalized.
The 2nd CAB meeting was held on 29th Oct, 2011 at the office of Women and Child Development Department. 50 members participated in the meeting. The following issues were put forward in the meeting for consideration by the DC:

  • Formation of ‘Child Labor Raiding Team’.
  •  Letter to labor department to conduct regular raids.
  •  Letter to the GM of BSNL to help resolve phone connectivity problems.
  •  Letter to KSRTC Divisional Controller for permission to conduct awareness in the bus stands with a stall in stalled; and to exhibit the CHILDLINE number and symbol on the local buses.
  • Letter to DDPI for permission to create awareness in all schools of Mysore District about CHILDLINE
  • Letter to all the Police stations and the Labour Inspectors to accompany the CHILDLINE team members during the rescue process of child laborers.
  •  Letter to Railway manager for permission to create awareness in railway stations.
  • Signing the ID cards for CHILDLINE staff members.

Resource Organization meetings:
• There are many resource organizations (NGOs and other Institutions) who regularly extend their support to CHILDLINE. 2 meetings were conducted for the members of these organizations – who were briefed about the CHILDLINE project and were asked to support it. They expressed their willingness to render their services to the project – as and when required.

Volunteers’ Meetings:
• Two volunteers meetings were organized in which 36 members participated. These volunteers were from different places of Mysore
and also from various MSW colleges. They were given orientation on CHILDLINE. They were also involved in some of the awareness
programs. They have assured their support to the project. In fact they are referring back to us many cases and are actively getting involved in the activities.

NICP Workshop:
On 2nd December, National Initiative for Child Protection (NICP) conducted a workshop on Child Marriage and Child Protection Policy (CPP) for Anganawadi teachers, CHILDLINE staff members, NGOs, and SHG members. 50 people participated in the workshop.

Regional Meet:
The Coordinator attended the 13th Southern Regional Partnership Meet of CHILDLINE held at Chennai from 18th to 21st of October. 65 members from the State of Karnataka participated in the meet. Talks were delivered and discussions held on various subjects like child labour, child protection policy, legal aspects of child marriage, etc.

Staff trainings:
2 trainings for the CHILDLINE staff were conducted on “Child Counseling” and “Communication” which are very essential and beneficial in carrying out their activities. 22 members have benefited from them. 
n carrying out their activities. 22 members have benefited from them.